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Complaints Procedure

We do everything we can to make sure our customers get the best possible service. However, sometimes we get things wrong. When this happens we will encourage you to tell us about your complaint so that we can put matters right.

Our aim is to:

  • Make it easy to raise a complaint.
  • Listen to your complaint.
  • Consider how you would like your complaint to be resolved.
  • Make sure your complaint was handled in a satisfactory manner.

If you wish to speak to our team regarding any poor service, missing or delayed deliveries, damaged or unsatisfactory goods, or any other issues, you can either:

Email us at: customercare@triple1group.co.uk

Or, you can write to us at:

Customer Care Department,
Triple 111 Group Ltd,
Station Works,
Station Road,
Long Buckby,
NN6 7PF

When you contact us, please provide your full postal address, phone number and an e-mail address (if you have one), along with a clear description of the issue and what you would like us to do to sort things out. Please provide any order/product details for your purchase, to aid with our investigations.

We’ll aim to respond to you within 20 working days. If it is likely to take longer to resolve any issue (eg, if your complaint requires more detailed investigation), we will tell you what is being done and when you can expect a full response.